FAQs

Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless items inside the box are damaged when received.

All products are checked for quality before dispatch and while we do try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at lumierebeautyluxury@gmail.com within 14 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange on damaged goods.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Please allow up to 10 business days for the amount to appear in your account.

If you’ve done all of this and you still have not received your refund yet, please contact us at lumierebeautyluxury@gmail.com